At Flamez Casino, we adhere to the Kahnawake Gaming Commission's (KGC) regulations to ensure a secure and compliant gaming environment. This includes implementing Know Your Customer (KYC) procedures to verify player identities and prevent fraudulent activities.
When is verification required?
You may be prompted to complete the verification process under the following circumstances:
- Significant Transactions: Initiating large deposits or withdrawal requests.
- Irregular Activity: Unusual account behaviour that may indicate potential security concerns.
- Regulatory Compliance: Periodic checks to comply with KGC's ongoing monitoring requirements.
How to complete the verification process
If verification is necessary, we will notify you using the contact details associated with your Flamez account. You can then upload the required documents in your account via the dedicated Verification section.
Note: The verification section becomes accessible only after a verification request has been initiated from our end.
Required documents
To verify your account, please prepare the following documents:
- Government-Issued Photo ID: A clear, valid copy of your passport, driver's license, or national ID card.
- Proof of Address: A recent utility bill, bank statement, or official government correspondence displaying your name and address, dated within the last three months.
- Payment Method Verification: If requested, provide documentation confirming ownership of your payment method.
Accepted file formats include PDF, PNG, JPG, GIF, and BMP, with a maximum size of 6MB per file.
Tips for a smooth verification process
- Submit All Requested Documents: Providing complete documentation upfront can expedite the verification process.
- Ensure Clarity: All uploaded documents must be legible and free from obstructions or blurs.
- Stay Updated: Keep your contact information current to receive timely notifications regarding your verification status.
If you need any assistance or have inquiries related to the verification process, please contact our Customer Support team, which is available 24/7.