Learn how to securely update your email, phone number, name, or address on your Flamez Casino account.
How to update your personal details:
If you need to change your registered email address, phone number, name, or residential address, Flamez makes it easy, while keeping your account secure. Here's how to make each type of change:
Changing your email address
To update your email:
- Please send us an email using your new email address.
- Mention your old email address.
- Attach a photo of your valid ID document.
Once we verify your identity, we’ll update and confirm the email with you.
Changing your phone number
If you're logged in:
- Go to My Account > My Profile > Change mobile number
If you can't log in:
- Please send us an email mentioning both your old and new numbers.
- We’ll send a verification code to your new number.
- Once confirmed, we’ll update the number for you.
Changing your residential address
To update your address:
- Let us know the reason for the change in chat or email.
- Confirm your new address in writing.
- Upload a recent Proof of Address document (dated within 3 months).
Changing your name or date of birth
This is handled carefully for your protection. If you spot an error or need to update your name/DOB:
- Contact Support with a brief explanation.
- Provide supporting documents showing the correct information.
- We’ll review and update your account accordingly.
Changing your country of residence
Due to licensing and regulatory requirements, requests to change your country are handled on a case-by-case basis. Please contact Support, and we’ll guide you through the next steps.
Keeping your account safe
For your security:
- All changes require identity verification.
- We'll never update sensitive info without written confirmation.
- Your data is protected and never shared with third parties.
Need help?
Having trouble registering? Our 24/7 Support Team can guide you through the process via Live Chat and Email.