Play Responsibly. Enjoying gaming should always be done in a controlled manner. At Flamez Casino, we provide several tools to assist you in managing your gaming habits. Below, you'll discover helpful advice on how to prevent problem gambling, along with details on New Zealand-based support services.

Tools and Resources for Responsible Gaming

Flamez offers tools and resources to help you manage your gambling and play in a responsible way, including:

Self-Limitation

Deposit Limit: By setting a deposit limit, you can control the maximum amount of funds you can deposit into your account. Once this limit is reached, you won't be able to make further deposits until a specific time period has passed.

You have the option to set these limits on a daily, weekly, or monthly basis. Requests to set these limits can be made in writing by getting in touch with our support team.

You can also request to increase, decrease, or remove your limit. If you wish to decrease (make the limit stricter), this will be implemented immediately. However, if you want to increase or remove a limit, this will be subject to a 24-hour cooling-off period before the change takes effect. If you have set your deposit limit to zero (0), any alteration or removal of this limit may only be allowed upon providing written notice to the Company, and only after a minimum waiting period of six (6) months from the time of your request.

Self-Exclusion

Our Self-Exclusion Programme is a support mechanism for players who might be experiencing issues related to gambling or who feel they need a break from it. This programme offers a defined period during which players will be prevented from accessing their accounts and gaming services, providing an opportunity to pause, access support services, and return to play only when they feel ready. Here’s an overview of the programme's features and how to activate self-exclusion:

How to Register and Activate Self-Exclusion

Please note that self-exclusion must be activated through written notice. Please contact our Customer Support team to do this.

Be aware that any self-exclusion request will last at least six (6) months.

If you wish to reactivate your account after this period, please contact us via Customer Support.

Marketing Restrictions

We will ensure that marketing and promotional communications are paused, so you won't receive any direct outreach during your exclusion period.

Managing Funds and Withdrawals During Self-Exclusion

Players are still able to contact Customer Support to withdraw any remaining funds during self-exclusion. This process allows access to your balance (subject to verification) while preventing new deposits until the exclusion finishes.

Underage Gambling

Raising Awareness of Underage and Youth Gambling Risks

Gambling by those under the legal age can lead to a range of serious negative consequences, including the potential for developing problem gambling behaviours later in life, financial problems, emotional distress, and negative effects on their academic achievements. Young people are particularly vulnerable to the appeal of gambling due to their developmental stage, which can affect their capacity to make fully informed, risk-based decisions. To help prevent these risks, we are dedicated to increasing awareness among players, parents, and guardians about the harms that young people can face when exposed to gambling. Our educational content encourages open family discussions about the importance of setting boundaries and understanding the risks associated with gambling at a young age.

Content-Blocking Software for Parents

To assist parents and guardians in creating safer online environments for young people, we provide direct links to content-blocking software options that can restrict access to gambling websites. By utilising these resources, parents can take proactive steps to prevent youth from accessing age-restricted content.

If there are minors in your household or if they might gain access to your devices, please avoid sharing your login details, do not use the "remember password" function, and keep your credit card or banking information private. Additionally, you can restrict access by using parental control software such as Netnanny and Cyberpatrol.

Understanding Casino Games and Responsible Play

Online casino games, such as pokies, table games, and sports betting, are designed using complex systems to ensure fairness and randomness. Understanding how these systems operate can help players engage in gambling in a responsible manner.

Random Number Generators (RNG)

The majority of online casino games (pokies, video poker, etc.) utilise a Random Number Generator (RNG) system. RNGs are algorithms that generate random outcomes for each game round, ensuring fair play. Each spin of the reels or deal of the cards is independent of the last, meaning past outcomes do not influence future ones.

For example:

Pokies: Every time you spin, the RNG generates a random result that determines where the reels stop.
Roulette: Each spin of the roulette wheel is independent, and the RNG determines where the ball will land.

It's vital to understand that there is no way to predict or influence the outcome of these games.

Return to Player (RTP)

Every game has a built-in percentage known as the Return to Player (RTP). The RTP is the theoretical percentage of all money wagered on a game that will be paid back to players over time. For example, a game with an RTP of 95% means that, over the long term, for every $100 wagered, $95 is returned to players, while $5 is retained by the casino.

However, this doesn't guarantee any specific individual result. In the short term, results can vary considerably. A high RTP doesn't mean you'll win more frequently; it simply reflects the long-term expected return.

House Edge

The house edge is the mathematical advantage that the casino holds over players in each game. This advantage ensures that, over time, the casino will make a profit. The house edge varies depending on the game:

Pokies: The house edge can range, depending on the game's design.
Blackjack: The house edge can be relatively low, making it one of the games with better odds for players.
Roulette: The house edge for European roulette is lower than American roulette, which has two zeroes.

Understanding these mechanics helps you recognise that the house always has an advantage, and gambling should be viewed as a form of entertainment rather than a way to make money.

Debunking Common Gambling Myths

Many misconceptions exist about gambling, and these can contribute to unhealthy gambling behaviours.

Myth: I'm due for a win

This myth is often referred to as the gambler's fallacy. It's the belief that a win is inevitable after a series of losses. In reality, each spin or game round is independent, and previous outcomes don't affect future ones. Games are based on random results, and there are no patterns players can predict.

Myth: Hot and cold streaks are real

While it might seem like you're on a "hot streak" or a "cold streak," these are simply random events that happen close together. Pokies and other RNG-based games don't operate on cycles or have any memory. If a machine pays out frequently, it doesn't mean it will continue to do so, nor is it "due" for a loss.

Myth: I can increase my chances of winning if I keep playing

Players sometimes think that staying in a game longer will improve their odds of winning. However, gambling games are designed to be random, and no strategy can overcome the house edge or guarantee a win. Trying to win back losses or staying in the game for long periods can lead to overspending and problem gambling behaviours.

Myth: You can predict or control the outcome of a game

Many gamblers believe they can control or predict outcomes by developing a strategy for winning on pokies or by believing in lucky numbers. However, all outcomes are completely random. No external factor, such as the time of day, the amount bet, or the game's position, can influence the results.

Myth: Online games are rigged

Licensed and regulated online casinos are required to ensure fair play. Regulatory bodies mandate that all games use certified RNGs and meet strict technical standards to ensure fairness. Fixing games is illegal, and regulatory oversight ensures that operators provide a transparent and secure gaming environment.

Tips for Responsible Gambling

Understanding how games work and debunking myths is the first step toward gambling responsibly. Players should also adopt responsible gaming habits:

Set a budget: Before you start gambling, decide how much money you are prepared to spend. Stick to this limit.
Don't chase losses: If you lose money, resist the urge to try and win it back. Chasing losses can lead to further financial problems.
Treat gambling as entertainment: Remember that gambling should be for enjoyment. The odds always favour the house, and making money should never be the goal.

If you need support or feel that your gambling is becoming a problem, resources such as the Gambling Helpline NZ or Problem Gambling Foundation of New Zealand are available to help with free, confidential advice.

Online gambling is meant to be an enjoyable pastime, but for a small number of individuals, it can become unmanageable for various reasons. Here’s a short list of guidelines to protect yourself and to prevent the development of problem gambling:

Only gamble with money you can afford to lose.
Never try to win back money you’ve already lost.
Know your limits and put controls in place to ensure you don't exceed them.
Avoid mixing gambling with alcohol or drugs.
Take a break if you find yourself gambling impulsively or outside your usual patterns.

Resources for Problem Gambling

If you would like more information from organisations that can help you manage your gambling behaviour, please check out the links below (please verify these for the most up-to-date NZ resources):

Gambling Helpline NZ - Free and confidential helpline
Problem Gambling Foundation of New Zealand - Provides information, support, and counselling services
Gamblers Anonymous New Zealand - List of peer support groups

Gambling Blocking Software

Take control of your online gambling habits by using dedicated software solutions such as Betblocker (Free) and Gamban (Subscription). These tools offer various features to help you block access to gambling sites, empowering you to maintain responsible gaming practices.

20 Questions

The fellowship of men and women, Gamblers Anonymous, has compiled 20 Questions to help people determine whether or not they may have a gambling problem. If you are concerned about gambling or just curious, we encourage you to take the quiz when you have a moment.

Responsible Gaming