Question 1

How do I best contact customer support?

Accepted Answer

If you've already got an account with Flamez, we recommend logging before clicking Live Chat. That way, your customer information will be auto-filled, which will assist our customer support team and ensure you get help more quickly.

Question 2

What can customer support assist me with?

Accepted Answer

Our customer support can solve most account issues immediately. If you have a more complex issue which our customer support is unable to solve, they will escalate it to the relevant department and make sure you get the help you need.

Question 3

Is there anything customer support can't help with?

Accepted Answer

Our support can not, under any circumstances, provide bonus codes or give out bonuses in general. They can help you if you are missing a bonus on your account that was advertised for you, but they are unable to hand out random bonuses to people asking.

Question 4

Does it take long to reach customer support via chat?

Accepted Answer

Normally, our support agents are reachable and available within a minute or two. This can, however, depend on day of the week and time of the day. If you are not in a rush to get an answer we kindly ask you to pop us an email at support@flamez.com.

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FAQs

Casino

Useful Links

General