Privacy Policy

At Ganadu Gaming Limited (“Ganadu”), we believe transparency and your privacy are paramount. We value the trust you place in us by sharing your information and are committed to being open about how we use it.

This policy explains how we handle your privacy across all our services, including our apps, websites, and software. We'll cover what data we collect, how we use it, how you can control your information, and the steps we take to keep it safe.

If you have any questions, please contact us at [email protected].

Specifically, in this Privacy Policy, we will cover:

1. Who we are and how to contact us
2. Why we collect personal information
3. Where we get your information from
4. Information we collect
5. How we use information
6. How we communicate with you
7. How information is shared
8. Your rights to access and control your personal data
9. Data retention
10. Promoting safety and security
11. International operations and data transfers
12. Privacy compliance

1. Who we are and how to contact us

If you live in the European Economic Area or Switzerland, Ganadu Gaming Limited, a British Virgin Islands company, controls your personal data and provides you with the Services. If you are seeking to exercise any of your statutory rights, please contact our Data Protection Officer at [email protected]. You may also contact us at: [email protected]

If you are seeking to exercise any of your statutory rights, please contact our Data Protection Officer at [email protected].

• Lawfulness, fairness and transparency.
• Purpose limitation.
• Data minimisation.
• Accuracy.
• Storage limitation.
• Integrity and confidentiality.
• Accountability.

If you have questions, suggestions, or concerns about this policy or about our use of your information, please contact us at [email protected].

2. Why we collect personal information

To provide you with our services, we need to collect and use some of your personal information. We promise to only ask for the essential information we need and to use it lawfully.

When you create an account with Ganadu, you're agreeing to our Terms and Conditions. To fulfill our agreement with you, we need to process certain personal details. We'll always show you what information is required and what's optional. If you choose not to provide the required information, you won't be able to create an account or use our services.

We use your information to:

• Set up and manage your account, so you can play our games and use our services.
• Run our loyalty and reward programs.
• Keep your account and personal details secure.
• Process your payments, bets, and other transactions.
• Offer you customer support and keep you informed about our services.
• Understand how you use our services so we can make them better.
• Prevent the creation of multiple accounts by a single user.

As a licensed gaming company, we have legal and regulatory duties we must follow. These include our license conditions and rules for responsible gaming and preventing money laundering. To meet these requirements, we need to process some of your information to:

• Confirm your age and identity.
• Verify where your funds come from.
• Perform necessary background checks.
• Monitoring and investigating transactions and gameplay to prevent and detect fraud, money laundering, problem gambling, and other irregular gaming patterns.
• Check self-exclusion lists and help manage responsible gaming.
• Prevent duplicate accounts and stop individuals from gambling in restricted countries.

Ganadu processes limited technical data from all website visitors. The purpose of this processing is to better understand our user base, identify and resolve technical or security issues, and to ensure the integrity of our online services.

This is achieved through the use of technical programming and functionality cookies. Such processing is necessary for the legitimate interests of Ganadu, specifically to provide an enjoyable and secure customer journey and to protect the service from abuse that could compromise the experience for other users. Further information is available in our Cookie Policy.

Where we have obtained your prior consent, Ganadu will contact you with information regarding news, promotions, and bonuses. You have full control over these communications and can change your marketing preferences at any time through your account settings.

Ganadu will not request sensitive personal information, such as data concerning your health, race, or ethnic origin. Should you voluntarily disclose such information to us (for instance, during interactions with our support team), a record of that communication will be assigned to your account. In cases where a disclosed health condition may, in our assessment, impact your capacity to make rational decisions regarding your gameplay, we may enact a service restriction for your own protection.

3. Where we get your information from

The primary source of the information we process is what you directly provide. However, in certain instances, we also collect information about you from third-party sources.

In compliance with our Anti-Money Laundering (AML) regulatory obligations, we conduct mandatory due diligence verifications. These checks may extend to verifying your source of wealth in specific circumstances. To fulfill these requirements, we engage reputable external agencies specializing in the gaming industry, who furnish us with reports containing relevant information about you and your background.

Furthermore, payment service providers may, at times, transmit a limited amount of your personal information to us in connection with a transaction. This enables us to accurately associate transactions with your player account.

We may receive information about you from other companies within our group. This can be for purposes such as streamlining account verification if you use services from multiple group companies, for group-wide risk management, fraud prevention, or to inform you about other relevant services offered by our group. All data sharing within the group adheres to strict data protection standards.

We may occasionally receive information from select business partners or marketing affiliates with whom you have interacted and consented to have your information shared, or who assist us in providing or promoting our Services.

If you choose to connect your account on our Services to your account on another service, we may receive information from the other service.

4. Information we collect

When you use our Services, we collect the following types of information:

Information you provide us

Account information

To establish your account on our Services, you will need to provide specific personal details. This information is not only necessary for account creation and management but also forms a critical part of our 'Know Your Customer' (KYC) procedures, which are mandated by regulatory authorities like the Kahnawake Gaming Commission.

In certain circumstances, particularly to verify that funds are legitimate and to meet enhanced due diligence requirements, we may also need to ask you for supporting documents. This might happen if your account activity reaches certain thresholds or as part of our standard risk management procedures.

Additional information

You may choose to provide us with additional personal information to enhance your experience on our Services or when you interact with us. For instance, sharing your gameplay preferences can help us personalize your service. We also maintain your payment transaction history for operational and service improvement purposes.

Furthermore, when you contact our customer support, participate in a survey, enter a contest, or engage in a promotion, we will collect the information you submit, such as your name, contact details, and the content of your message or entry. This allows us to respond to your requests, administer these activities effectively, and gather feedback to improve our offerings.

Payment and card information

To process your payments to us, such as when you deposit funds, we require certain payment card details for verification. This includes your name, card number (credit/debit), expiration date, and CVV code.

This information is encrypted and securely transmitted to your card network for authorization. Upon approval, we receive a secure token (a random string of digits) which is used for subsequent transaction processing, meaning your full card number is not stored by us for transactions.

For your convenience and for identification of your payment methods, we securely store only the last four digits of your card number and your card issuer’s name and contact information. Your full card details are not retained by us post-authorization.

Location information

To understand usage patterns, customize your experience, or for security and compliance purposes (such as ensuring you are accessing our Services from a permitted region), we may also derive your approximate geographical location from your IP address.

Usage information

When you interact with our Services, we record usage data. This encompasses details of your engagement, such as the content you view or search for, when you create or log into your account, your gameplay activity (including games played and betting patterns), and your utilization of bonuses or loyalty points.

Additionally, we gather technical information about the devices you use. This includes your IP addresses, browser type and language, operating system details, the web page that referred you to our Services, specific pages you visit on our platform, and your general location (which may be inferred from your IP address). Information collected through cookies and similar technologies is also part of this data.

Cookie information

Our Websites utilize "cookies" to enhance your Browse experience and improve our services. A cookie is a small file that is stored on your device by your web browser when you visit a website.

Cookies enable us to gather information about how our Websites and services are used, such as which pages are visited most frequently and any errors encountered. This data helps us understand user interaction, manage our Websites more efficiently, and make ongoing improvements. You can find our up-to-date Cookie Policy here.

5. How we use information

We use the information we collect for the following purposes:

Provide and maintain the services

The information we collect is essential for us to provide you with the full scope of our Services and to uphold our agreement with you under our Terms of Service.

Improve, personalize, and develop the services

We continuously work to improve and personalize the Services we offer, as well as to develop new ones. The information we collect is vital for this process. For example, we use it to troubleshoot technical issues and protect our Services against errors. We also conduct data analysis, testing, research, and surveys to inform the development of new features and services.
To better understand how our players engage with our platform, we may analyze gaming behavior to identify common patterns and create player segments. This helps us refine our Services and develop a better service for our customers.

When you consent to us collecting your location information, we use it to deliver and refine features within our Services designed to enhance your experience. For instance, by understanding your location, alongside your indicated preferences, country of residence, and gameplay history, we can better tailor our game content.

We are legally mandated to implement comprehensive measures to comply with all applicable laws and regulations concerning Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT), and the prevention of fraud. To fulfill these obligations, we utilize sophisticated monitoring systems that analyze player behaviour and transaction patterns to detect and identify any suspicious or potentially fraudulent activities.

Should any transactions or activities be flagged as suspicious by these systems or through our internal controls, we are required to report such matters to the relevant regulatory authorities and law enforcement agencies in accordance with applicable law.

In accordance with our licensing requirements and our dedication to upholding responsible gaming principles, we employ robust systems and procedures. These include an automated system that monitors player activity for gambling patterns or behaviours that might suggest a risk of problem gambling.

If a player's account is flagged by this system, a member of our dedicated responsible gaming team will conduct a review. Where appropriate, this team member will then contact the player to have a constructive conversation about their gameplay. This interaction is intended to provide helpful information, advice on managing their play, and details on resources available for support.

Third-party websites

For informational purposes or to provide access to relevant services, our website may occasionally feature links to third-party websites, which may be local or international. While we may establish relationships or seek understanding with some of these third parties, the presence of a link does not constitute an endorsement by us of the information, products, or services offered on such sites.

We hold no responsibility for the accuracy, content, availability, security, or privacy practices of any external websites. When you leave our Website via such a link, the privacy policy of the third-party site will govern your activity and data processing. We advise you to familiarize yourself with their specific privacy terms.

6. How we communicate with you

We use your information to send necessary service related notifications and to respond effectively when you contact us. Beyond these essential communications, we may also inform you about new features or products we think you might find interesting.

We respect your choices regarding communications. You can manage your notification preferences for most Service updates and all marketing communications directly within your account settings.

Use of e-mail for communications

All incoming emails are automatically scanned for viruses to ensure security. We may also need to reject, delay, or remove content from emails if we identify potential security threats (like viruses), if the content could disrupt our systems, or if it is deemed offensive, unwanted, or spam. While these filters are designed to be effective, occasionally a legitimate email might be impacted. We work to keep such instances to a minimum.

Please be aware that data transmitted over the internet, including emails, can technically cross international borders even when the sender and recipient are located in the same country. This is due to the nature of how internet traffic is routed.

Consequently, it is possible that your personal information, while in transit, may pass through countries that have different, and potentially lower, data protection standards.

7. How information is shared

For external processing

To deliver certain aspects of our Services, we may need to share your personal information with trusted third-party organizations that are not part of our group (such as specialized service providers). This sharing is only done when essential for the functionality or improvement of the Services offered to you.

To effectively provide our Services, we engage various third-party companies and individuals who act on our behalf. These partners are carefully selected and operate under strict contractual agreements, ensuring they adhere to our instructions, this Privacy Policy, and robust confidentiality and security standards. Our partners may provide services from global locations.

The services these global partners provide encompass a wide range, including customer support, information technology infrastructure, payment processing, marketing assistance, data analysis, research activities, and conducting surveys. In all instances, we ensure that these third parties only receive the minimum information required for their specific roles.

When you agree or direct us to share

Our Services may include features that allow you to direct us to share your information with other users or publicly. For example, when you participate in community forums, chat features, or other interactive areas, you are choosing to make certain information visible to others.

We provide tools and privacy settings within your account to give you control over how certain aspects of your information are visible to others on the Services. It is your responsibility to configure these settings.

Analytics and advertising services provided by others

We collaborate with various third-party service providers to support our analytics and advertising initiatives. These partners, including, but not limited to, analytics firms, advertising networks, social media platforms, and other marketing technology providers. It will help us understand user engagement with our Services, deliver our advertisements on other online platforms, and measure the performance of these campaigns.

To provide these services, these companies may employ cookies, pixels, and similar tracking technologies. These tools can collect or allow access to information about your interactions with our Services and your activities across other websites, applications, and online services. This information helps these partners provide their services to us, which may include tailoring advertisements or generating analytical reports.

For legal reasons or to prevent harm

Notwithstanding any other provisions within this Privacy Policy, we may be obligated to disclose your personal data to third parties if such disclosure is deemed necessary for, but not limited to, the following purposes:

• Prevention and Detection of Crime: To prevent, detect, investigate, or suppress fraud, money laundering, terrorist financing, or any other criminal activity.
• National and Public Security: Where required for matters of national security or significant public interest.
• Fiscal and Monetary Obligations: In connection with national budgetary, monetary, or taxation requirements as mandated by law.
• Protection of Rights and Property: To protect and defend our legal rights, property, or those of our users or other third parties.
• Prevention of Misuse: To safeguard against the abuse, misuse, or unauthorized use of our Services.
• Ensuring User Safety and Property: To protect the personal safety or property of our users or the public. For instance, if you provide false or deceptive information about yourself or attempt to impersonate another individual, we reserve the right to disclose any information we hold about you to assist with any investigation into your actions.
• Performance of Agreements: For any purpose essential to the performance of any contractual agreement you have entered into with us.
• Compliance with Legal Obligations: As required by any applicable law, regulation, legal process, or governmental request.

Our policy is to notify you of a legal process seeking access to your information, such as search warrants, court orders, or subpoenas unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period.

8. Your rights to access and control your personal data

We provide you with account settings and tools to access and control your personal data, as described below, regardless of where you live.

Accessing and exporting data

You have several rights regarding your personal information. This means you can:

• Access the information we have about you.
• Correct any inaccurate information we hold.
• Request deletion of your information (in very limited circumstances).
• Ask us to limit or temporarily stop using your information (in certain situations).
• Receive your information digitally and, where feasible, have it sent to another organization.
• Much of your personal information, like your dashboard, is accessible when you log into your account.

If you would like to exercise any of these rights, you should email our Support at [email protected] from your registered email address and provide:

• Your name
• Contact details
• Your registered email
• Full details of your request

In some circumstances, we may request that you provide us with identity documents so that we can verify your identity. We will carry out your request, to the extent that it is possible to do so.

Editing and deleting data

Your account settings let you change your personal information. For instance, you can edit the profile data you provide or delete your account by contacting us at [email protected].

Upon receiving an account deletion request, please be aware that we may not be able to process it immediately. We are obligated to comply with applicable laws that mandate specific data retention periods, which may require us to hold certain information for a designated time.

Customizing or restricting your data use

You have control over how your data is used through your account settings and tools. For example, you can adjust your privacy settings to limit who sees your information on our Services, and use your notification settings to manage the communications you receive from us.

You also have the right to opt out of direct marketing. To control marketing messages about our new games and products, please visit your notification settings.

You can review our Cookie Policy for your options to control how we and our partners use cookies and similar technologies for advertising.

If you need further assistance regarding your rights, please contact our Data Protection Officer at [email protected], and we will consider your request in accordance with applicable laws.

9. Data retention

Our data retention practices ensure that information is kept only for appropriate periods. The types of information we retain and for how long depend on the relevant laws governing that data.

10. Promoting safety and security

To ensure the safety and security of our Services, our users, and other parties, we use the information we collect. For instance, this information helps us authenticate users, facilitate secure payments, protect against fraud and abuse, respond to legal claims or requests, perform audits, and enforce our terms and policies.

When handling your personal data, we do so based on several legal grounds. These include:
Your Consent: You provide this for specific purposes and can withdraw it at any time via your account settings and other tools.

Contractual Necessity: Processing is necessary to perform the contract we have with you
Legitimate Interests: We may process data for our legitimate business interests, such as enhancing, personalising, and developing the Services, marketing new features or products we believe you'll find interesting, and ensuring safety and security as described earlier.
Legal Obligations: We are also sometimes legally required to process or retain your data.

Information security

We are committed to keeping your data secure and continuously work to protect the confidentiality of your personal information. Our technical, physical, and operational security measures are regularly reviewed and updated. This includes robust procedures for access control, authentication, auditing, monitoring, alerts, secure data storage and backup, and transmission standards, all designed to prevent unauthorized access or changes to your data, improper use or sharing, and its unlawful destruction or accidental loss.

Please be aware that the internet is not inherently a secure environment, and data transmitted online may be vulnerable to unauthorized actions by third parties. While we take significant measures to protect your information, no method of transmission or storage is completely foolproof. If you have any security-related concerns, please don't hesitate to contact Customer Support.

11. International operations and data transfers

Your personal data may be transferred to, and processed in, countries outside of your jurisdiction, including outside the European Economic Area (EEA), if applicable. We implement strict measures and appropriate safeguards to ensure that all such international data transfers are handled securely and in compliance with applicable data protection laws.

Making a complaint

If you are unhappy with how Ganadu has handled your information, the first thing you can do is raise this with our Support team at [email protected] to try to resolve it.

If you are unable to resolve your complaint with the Support team, the next step is for you to make a complaint to our Data Protection Officer (DPO). You can do this by sending an email to [email protected] and detailing:

• Your name
• Your contact details
• Your registered email
• Full details of the complaint that you have

The DPO will then investigate your complaint and determine whether your information has been handled appropriately and in accordance with this privacy notice, our legal obligations, and our internal policies and procedures. The DPO will then contact you regarding the investigation's outcome and any steps taken as a result.

Translations of this privacy notice

We have translated our privacy notice from English into the official languages of the countries to which we provide our services. This ensures that all of our customers are clear about how Ganadu uses personal information.

If there are any conflicts or inconsistencies between the translated versions of this privacy notice, the English version will prevail.

Changes to this policy

We may update this Privacy Policy as needed, for instance, to meet legal obligations or to bolster user security. All changes will be posted here, ensuring you always have access to the latest information on how and why we handle your personal data.