Understand why your Flamez account may be restricted and how to quickly resolve it.
Account locked? Here's what you need to know
At Flamez, we’re committed to providing all players a safe and fair gaming environment. Occasionally, accounts may be temporarily locked or suspended for security or compliance reasons.
If this happens to you, don’t worry—here’s a breakdown of what it means and how to get back on track.
Common reasons for account lock or suspension
| Reason | Explanation |
|---|---|
| Verification Pending | KYC documents required or under review |
| Incorrect Login Attempts | Too many failed password entries |
| Duplicate Accounts | More than one account detected under your name/email |
| Payment Irregularities | Use of third-party cards or failed deposit attempts |
| Restricted Jurisdiction | Attempted access from a banned country or IP address |
| Breach of Terms | Bonus abuse, fraudulent activity, or responsible gaming concern |
How to reactivate your account
1. Check for an email notification
You’ll usually receive an email explaining the reason for the restriction. Be sure to check your inbox and spam folders.
2. Submit required documents (if requested)
If verification is needed, upload:
- Valid photo ID;
- Proof of address (dated within 3 months);
- Any other documents requested by our Payments or Risk team.
You can upload your documents by clicking on your Profile and scrolling to the Verification section.
Tips to avoid future account locks
- Only use your own payment methods.
- Keep your email and phone up to date.
- Set strong, memorable passwords.
- Enable 2FA for extra protection.
- Respond promptly to verification requests.
Need help?
Having trouble registering? Our 24/7 Support Team can guide you through the process via Live Chat and [Email](mailto: [email protected]).