Play Responsibly. Gambling problems can cause serious harm to you and those around you, which is why Flamez Casino offers dedicated tools to help players manage their gaming behaviour. Below, you'll find helpful advice on safeguarding against problem gambling, as well as details of professional support resources.

Tools and Resources for Responsible Gaming

Flamez provides tools and resources to assist you in managing your gambling and playing responsibly. These include:

Self-Limitation

Deposit limit: Deposit limits allow you to control the maximum amount you can deposit into your account. Once this limit is reached, you will be unable to make further deposits until a specified period has passed.

You can set these limits on a daily, weekly, or monthly basis. Requests to configure these limits can be made in writing by contacting us.

You can also request to increase, decrease, or revoke your limit. A decrease (making the limit stricter) will be implemented immediately. However, requests to increase or revoke a limit are subject to a 24-hour cooling-off period before the change takes effect. If you have set your deposit limit to zero (0), any change or revocation of this limit may only be permitted upon written notice to the Company and after a minimum waiting period of six (6) months from the time of your request.

Self-Exclusion

Our Self-Exclusion Programme is a support tool for players who may be experiencing gambling-related difficulties or those who feel they need a break from gambling. This programme offers a defined period during which players will be prevented from accessing their accounts and gambling services, providing an opportunity to pause, access support resources, and return to play only when they feel ready. Here’s an overview of the programme's features and how to activate self-exclusion:

How to Register and Activate Self-Exclusion

Please note that self-exclusion must be activated through written notice. Please contact our Customer Support team to do this.

Be aware that any self-exclusion request will last at least six (6) months.

If you wish to reactivate your account after this period, please contact us via Customer Support.

Marketing Restrictions

Marketing and promotional communications will be paused, ensuring no further direct contact during the exclusion period.

Managing Funds and Withdrawals During Self-Exclusion

Players can still contact Customer Support to withdraw any remaining funds during self-exclusion. This process allows access to balances (subject to verification) while preventing new deposits until the exclusion period ends.

Underage Gambling

Raising Awareness of Underage and Youth Gambling Risks

Underage gambling can have severe consequences, including the potential for developing problem gambling behaviours later in life, financial difficulties, emotional distress, and negative impacts on academic performance. Young people are particularly vulnerable to the appeal of gambling due to their developmental stage, which can affect their ability to make fully informed decisions about risk. To help prevent these risks, we are committed to raising awareness among players, parents, and guardians about the potential harms youth may face when exposed to gambling. Our educational content encourages open family discussions on the importance of setting boundaries and understanding the risks associated with gambling at a young age.

Content-Blocking Software for Parents

To help parents and guardians create safer online environments for young people, we provide direct links to content-blocking software options that restrict access to gambling websites. By using these resources, parents can take proactive steps to prevent young people from accessing age-restricted content.

If there are minors in your household or if there is a risk of them accessing your devices, please avoid sharing your login details, do not use the "remember password" function, and keep your credit card or banking information private. Additionally, you can limit access by using parental control software such as Netnanny or Cyberpatrol.

Understanding Casino Games and Responsible Play

Online casino games, such as slots, table games, and sports betting, are built using complex systems to ensure fairness and randomness. Understanding how these systems operate can help players engage in gambling responsibly.

Random Number Generators (RNG)

Most online casino games (slots, video poker, etc.) utilise a Random Number Generator (RNG) system. RNGs are algorithms that generate random outcomes for each game round, ensuring fairness. Each spin of the reel or deal of the card is independent of the previous one, meaning past outcomes do not influence future outcomes.

For example:

Slots: Every time you spin, the RNG generates a random result, determining where the reels stop.
Roulette: Each roulette wheel spin is independent, and the RNG determines the landing position.

It is crucial to understand that there is no way to predict or influence the outcome of these games.

Return to Player (RTP)

Every game has a built-in percentage known as the Return to Player (RTP). The RTP is the theoretical percentage of all wagered money that a game will pay back to players over time. For example, a game with an RTP of 95% means that, over the long term, for every £100 wagered, £95 is returned to players, while £5 is retained by the casino.

However, this does not guarantee any specific individual result. In the short term, results can vary significantly. A high RTP does not mean you will win more frequently; it simply reflects the long-term theoretical return.

House Edge

The house edge is the mathematical advantage that the casino holds over players in each game. This advantage ensures that, over time, the casino will make a profit. The house edge varies depending on the game:

Slot games: The house edge can range from 2% to 15%, depending on the game's design.
Blackjack: The house edge can be as low as 0.5%, making it one of the games with the best odds for players.
Roulette: The house edge for European roulette is 2.7%, while American roulette, which has two zeroes, has a house edge of 5.26%.

Understanding these mechanics helps you recognise that the house always has an advantage, and gambling should be viewed as entertainment rather than a means to earn money.

Debunking Common Gambling Myths

Many misconceptions surround gambling, which can contribute to unhealthy gambling behaviours.

Myth: I'm due for a win

This myth is often referred to as the gambler's fallacy. It is the belief that a win is inevitable after a series of losses. In reality, each spin or game round is independent, and previous outcomes have no impact on future results. Games are based on random outcomes, and there is no pattern that players can predict.

Myth: Hot and cold streaks are real

While it may appear that you are experiencing a "hot streak" or a "cold streak," these are simply random events occurring in clusters. Slots and other RNG-based games do not operate on any kind of cycle or memory. If a machine pays out frequently, it does not mean it will continue to do so, nor is it "due" for a loss.

Myth: I can increase my chances of winning if I keep playing

Players sometimes believe that staying in a game for a longer duration will improve their odds of winning. However, gambling games are designed to be random, and no strategy can overcome the house edge or guarantee a win. Chasing losses or remaining in the game for extended periods can lead to overspending and problem gambling behaviours.

Myth: You can predict or control the outcome of a game

Many gamblers believe they can control or predict outcomes by developing a strategy for winning on slot machines or by believing in lucky numbers. However, all outcomes are entirely random. No external factor, such as the time of day, the amount wagered, or the game's position, can influence the results.

Myth: Online games are rigged

Licensed and regulated online casinos are required to ensure fair play. Regulatory bodies mandate that all games use certified RNGs and meet strict technical standards to guarantee fairness. Rigging games is illegal, and regulatory oversight ensures that operators provide a transparent and secure gaming environment.

Tips for Responsible Gambling

Understanding how games work and debunking myths is the first step towards responsible gambling. Players should also adopt responsible gaming habits:

Set a budget: Before you start gambling, decide how much money you are prepared to lose. Stick to this limit.
Don't chase losses: If you lose money, resist the urge to try and win it back. Chasing losses can lead to further financial harm.
Treat gambling as entertainment: Remember that gambling should be for enjoyment. The odds always favour the house, and making money should never be the objective.

If you require support or feel that your gambling is becoming problematic, resources such as Gambling Therapy or Gamblers Anonymous are available to provide free, confidential advice.

Online gambling is intended to be an enjoyable pastime, but for a small number of players, it can become problematic for various reasons. Here is a brief list of guidelines to protect yourself and to prevent the development of problem gambling:

Only gamble 'within your means': wager only what you can comfortably afford to lose.
Never attempt to 'chase losses': do not try to recover money you have already spent.
Know when enough is enough: Implement controls to ensure you do not exceed your betting limits.
Gambling and drugs/alcohol should not be mixed.
Take a break if you find yourself gambling recklessly or outside your usual betting patterns.

Resources for Problem Gambling

If you would like more information from organisations that can help you manage your gaming behaviour, please see the links below:

Gambling Blocking Software

Take control of your online gambling habits by using dedicated software solutions such as Betblocker (Free) and Gamban (Subscription). These tools offer various features to help you block access to gambling sites, empowering you to maintain responsible gaming practices.

20 Questions

The 'fellowship of men and women', Gamblers Anonymous, has compiled 20 Questions to help individuals determine whether or not they may be affected by problem gambling. If you have concerns about gambling or are simply curious, we encourage you to take the quiz when you have a moment.

Responsible Gaming