At Flamez Casino, we strive to provide a seamless gaming experience. However, if a game doesn't start when you click on its thumbnail, here are some steps you can take to troubleshoot the issue.
Basic troubleshooting steps
- Restart your browser: Close and reopen your browser (e.g., Chrome, Safari, Opera) to refresh the session.
- Restart your device: Sometimes, a simple reboot can resolve underlying issues.
- Update your browser and device: Ensure that your browser and operating system are up to date, as outdated software can cause compatibility problems.
- Clear cache and cookies: Accumulated data can interfere with game loading. Clearing your browser's cache and cookies may help.
- Try a different browser: If the problem persists, attempt to launch the game using an alternative browser.
Check for software compatibility
- Enable JavaScript: Javascript is essential for game functionality, so make sure it's enabled in your browser settings.
- Disable browser extensions: Some extensions, like ad blockers, can prevent games from loading. Try temporarily disabling them.
- Enable third-party cookies: Some games require third-party cookies to function correctly. Ensure these are enabled in your browser settings.
Device and connection considerations
- Stable internet connection: A reliable internet connection is crucial. Check your connection and try switching between Wi-Fi and mobile data if necessary.
- Device compatibility: Some older games may not be compatible with certain devices or browsers. Ensure your device meets the game's requirements.
Still experiencing issues?
If you've tried the above steps and the game still won't start, please contact our Customer Support team. Provide details about the issue, including the game title, your device and browser information, and any error messages received. Our support team is available 24/7 to assist you.
For more information on our game offerings, visit our Casino Lobby.