Yes. Once your KYC (Know Your Customer) check is completed, a member of the Flamez team will notify you. If there are any issues during the review or if additional information is required, we’ll contact you using the contact details registered to your account.
Delays occur most commonly due to unclear or low-quality document uploads. To avoid this, please ensure that any files you submit are sharp, legible, and meet our stated requirements.
How long does it take?
KYC checks can take a few days to process, depending on how many verifications are handled. We kindly ask for your patience during this time. These procedures exist to ensure the safety of your account and funds and to comply with regulatory standards set by the Kahnawake Gaming Commission.
Stay in the loop
To ensure you never miss important updates, including account notifications and promotional offers, we recommend enabling your marketing consents in the My Account > My Profile section. That way, you’ll always be kept informed.