At Flamez Casino, we strive to provide a seamless gaming experience. However, technical issues can occasionally arise. Here's how to handle them:
Common technical issues and solutions
Game freezes or crashes: Try refreshing the page or restarting the game. If the issue persists, clear your browser's cache and cookies or use a different browser or device.
Lost connection during gameplay: If you lose your internet connection mid-game, don't worry. Our system saves your game state, and the round will usually complete automatically. Any winnings will be credited to your account.
Error messages or game won't load: Ensure that your browser and device software are up to date. Some older games may require specific plugins or settings.
When to contact Customer Support
If you've tried the above steps but are still encountering issues, please contact our Customer Support team. To assist you effectively, provide the following details:
- Game name (if applicable)
- Time of the incident
- Wager amount (if known)
- Description of the issue
- Screenshot of the error (if possible)
You can also email us at [email protected] with this information. Providing detailed information helps us resolve your issue more efficiently.
For more information on our game offerings, visit our Casino Lobby.