Learn why only personal payment methods are allowed at Flamez Casino and what happens if third-party accounts are used.
Keeping your account secure and compliant
At Flamez, your account is yours alone, and that includes your payment methods. To protect your funds, ensure fair play, and comply with financial regulations, we strictly prohibit the use of another person’s bank account, card, or e-wallet to deposit or withdraw. Using third-party payment methods may trigger an account review or lead to a temporary suspension.
Why third-party payments are not allowed
To meet the highest standards of security and compliance, Flamez requires that:
- The name on your payment method matches the name on your Flamez account.
- All deposits and withdrawals must come from or go to accounts you own.
This policy is designed to:
- Prevent fraud and identity theft.
- Ensure compliance with anti-money laundering (AML) regulations.
- Protect both you and Flamez from potential financial disputes.
What happens if you use another person’s payment method?
Deposits or withdrawals from a third-party account will be:
- Flagged for review by our Payments & Risk Team.
- Temporarily held or reversed.
- This may lead to account suspension or permanent closure if it is not resolved.
If this happens, our team will contact you and ask you to clarify the transaction. You may be required to provide proof of identity or ownership.
What to do if you can’t use your own payment method
If you're experiencing issues with your personal banking or payment options, please contact our Customer Support team before making a transaction using someone else’s account. We’re here 24/7 and will gladly help you explore alternative payment methods or find a solution.
Need help?
If you have concerns about using your payment method or need help verifying your details, contact us anytime:
- Live Chat (available 24/7)
- Email: [email protected]