Play Responsibly. Gambling can be a source of entertainment, but it's important to be aware of the potential risks. At Flamez Casino, we offer a variety of tools to help you manage your gaming habits. Below, you’ll find useful advice on preventing problem gambling, along with details on Canadian support resources.

Tools and Resources for Responsible Gaming

Flamez provides tools and resources to help you stay in control of your gambling activities and play responsibly, including:

Self-Limitation

Deposit Limit: Setting a deposit limit allows you to control the maximum amount of money you can deposit into your account within a specific timeframe. Once you reach this limit, you won't be able to deposit more until the set period expires.

You can set these limits on a daily, weekly, or monthly basis. You can request these limits in writing by contacting our support team.

You can also ask to increase, decrease, or cancel your limit. If you want to decrease (make it stricter), the change will happen right away. If you want to increase or cancel a limit, there will be a 24-hour cooling-off period before the change is applied. However, if you’ve set your deposit limit to zero (0), changing or cancelling this limit may require written notice to the Company and will only be allowed after a minimum waiting period of six (6) months from the time of the request.

Self-Exclusion

Our Self-Exclusion Program is a support mechanism designed for players who may be experiencing difficulties related to gambling or who feel they need to take a break. This program offers a specific period during which players will be unable to access their accounts and gambling services. This provides an opportunity to take a step back, access support resources, and return to play only when they feel ready. Here’s an overview of how the program works and how to activate self-exclusion:

How to Register and Activate Self-Exclusion

Please note that self-exclusion must be activated through written notice. Please contact our Customer Support team to do this.

Be aware that any self-exclusion request will last at least six (6) months.

If you wish to reactivate your account after this period, please contact us via Customer Support.

Marketing Restrictions

We will stop sending you marketing and promotional materials during your self-exclusion period.

Managing Funds and Withdrawals During Self-Exclusion

Players can still contact Customer Support to withdraw any remaining funds while self-excluded. This process allows access to your balance (subject to verification) while preventing new deposits until the exclusion ends.

Underage Gambling

Raising Awareness of Underage and Youth Gambling Risks

Gambling by minors can lead to serious negative outcomes, including the potential development of gambling problems later in life, financial difficulties, emotional distress, and negative effects on school performance. Young people are particularly susceptible to the allure of gambling due to their stage of development, which can impact their ability to make fully informed, risk-aware decisions. To help prevent these risks, we are dedicated to increasing awareness among players, parents, and guardians about the harms that young people can face when exposed to gambling. Our educational content encourages clear family conversations about the importance of setting boundaries and understanding the risks linked to gambling at a young age.

Content-Blocking Software for Parents

To assist parents and guardians in creating safer online environments for young people, we offer direct links to content-blocking software options that can restrict access to gambling websites. By using these resources, parents can take proactive steps to prevent youth from accessing age-restricted content.

If there are children in your household or if they might access your devices, please do not share your login information, avoid using the "remember password" feature, and keep your credit card or banking details private. Additionally, you can limit access by using parental control software like Netnanny or Cyberpatrol.

Understanding Casino Games and Responsible Play

Online casino games, such as slot machines, table games, and sports wagering, use complex systems to ensure fairness and random outcomes. Understanding how these systems work can help players engage in gambling in a responsible manner.

Random Number Generators (RNG)

Most online casino games (slots, video poker, etc.) use a Random Number Generator (RNG). RNGs are computer algorithms that produce random results for each game round, ensuring fair play. Each spin of the reels or deal of the cards is independent of the last, meaning past results do not influence future ones.

For example:

Slots: Every time you hit spin, the RNG generates a random outcome that determines where the reels stop.
Roulette: Each spin of the roulette wheel is independent, and the RNG determines where the ball will land.

It’s important to understand that there is no way to predict or influence the outcome of these games.

Return to Player (RTP)

Every game has a built-in percentage known as the Return to Player (RTP). The RTP is the theoretical percentage of all money wagered on a game that will be paid back to players over time. For example, a game with an RTP of 95% means that, over the long run, for every $100 wagered, $95 is returned to players, while $5 is kept by the casino.

However, this doesn't guarantee any specific individual result. In the short term, results can vary greatly. A high RTP doesn't mean you'll win more often; it simply reflects the long-term expected return.

House Edge

The house edge is the mathematical advantage that the casino has over players in each game. This advantage ensures that, over time, the casino will make a profit. The house edge varies from game to game:

Slot machines: The house edge can range from 2% to 15%, depending on the game's design.
Blackjack: The house edge can be as low as 0.5%, making it one of the games with the best odds for players.
Roulette: The house edge for European roulette is 2.7%, while American roulette, which has two zeroes, has a house edge of 5.26%.

Understanding these mechanics helps you realize that the casino always has an advantage, and gambling should be seen as a form of entertainment rather than a way to make money.

Debunking Common Gambling Myths

Many misconceptions exist about gambling, and these can contribute to unhealthy gambling behaviours.

Myth: I'm due for a win

This myth is often called the gambler's fallacy. It's the belief that a win is bound to happen after a series of losses. In reality, each spin or game round is independent, and previous outcomes don't affect future ones. Games are based on random results, and there are no patterns players can predict.

Myth: Hot and cold streaks are real

While it might seem like you're on a "hot streak" or a "cold streak," these are simply random events that happen close together. Slot machines and other RNG-based games don't operate on cycles or have any memory. If a machine pays out frequently, it doesn't mean it will continue to do so, nor is it "due" for a loss.

Myth: I can increase my chances of winning if I keep playing

Players sometimes think that staying in a game longer will improve their odds of winning. However, gambling games are designed to be random, and no strategy can overcome the house edge or guarantee a win. Trying to win back losses or staying in the game for long periods can lead to overspending and problem gambling behaviours.

Myth: You can predict or control the outcome of a game

Many gamblers believe they can control or predict outcomes by developing a strategy for winning on slot machines or by believing in lucky numbers. However, all outcomes are completely random. No external factor, such as the time of day, the amount bet, or the game's position, can influence the results.

Myth: Online games are fixed

Licensed and regulated online casinos are required to ensure fair play. Regulatory bodies mandate that all games use certified RNGs and meet strict technical standards to ensure fairness. Fixing games is illegal, and regulatory oversight ensures that operators provide a transparent and secure gaming environment.

Tips for Responsible Gambling

Understanding how games work and debunking myths is the first step toward gambling responsibly. Players should also adopt responsible gaming habits:

Set a budget: Before you start gambling, decide how much money you are willing to spend. Stick to this limit.
Don't chase losses: If you lose money, avoid the temptation to try to win it back. Chasing losses can lead to further financial problems.
Treat gambling as entertainment: Remember that gambling should be for fun. The odds always favour the house, and making money should never be the goal.

If you need support or feel that your gambling is becoming a problem, resources such as ConnexOntario or the Problem Gambling Helpline are available to help with free, confidential advice.

Online gambling is meant to be an enjoyable experience, but for a small number of individuals, it can become unmanageable for various reasons. Here’s a short list of guidelines to protect yourself and to prevent the development of problem gambling:

Only gamble with money you can afford to lose.
Never try to win back money you’ve already lost.
Know your limits and put controls in place to ensure you don't exceed them.
Avoid mixing gambling with alcohol or drugs.
Take a break if you find yourself gambling impulsively or outside your usual patterns.

Resources for Problem Gambling

If you would like more information from organizations that can help you manage your gambling behaviour, please check out the links below:

Gambling Blocking Software

Take control of your online gambling habits by using dedicated software solutions like Betblocker (Free) and Gamban (Subscription). These tools offer various features to help you block access to gambling sites, empowering you to stay focused on responsible gaming.

20 Questions

The fellowship of men and women, Gamblers Anonymous, has compiled 20 Questions to help people determine whether or not they may have a gambling problem. If you are concerned about gambling or just curious, we encourage you to take the quiz when you have a spare moment.

Responsible Gaming